Cancellation policy
PURCHASE OPTION CANCELLATION POLICY – LECHATCHANCEUX.COM
Last updated: February 1, 2026
This policy outlines the terms and conditions for modifying and canceling certain purchase options, including subscriptions and pre-orders.
It applies in addition to:
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General Terms and Conditions of Sale
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Return and Refund Policy
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Terms and Conditions of service
1. SUBJECT
Some items offered on The Lucky Cat may be available:
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as a subscription
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as a subscription
- Pre-order
This policy governs the cancellation conditions applicable to these purchase options.
2. SUBSCRIPTIONS
2.1 How it Works
By subscribing, you agree to receive recurring deliveries according to:
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the chosen frequency
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the selected duration.
Your payment information is securely stored by our payment providers.
You will be automatically billed at each renewal date unless you cancel your subscription before the next billing date.
2.2 Automatic Renewal
Some subscriptions may be automatically renewed.
You You can cancel your subscription at any time:
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via the link in your confirmation email
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or by contacting our customer service:
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items in stock
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and pre-ordered items
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fees Administrative costs
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Logistics costs
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Product reservation fees with the supplier.
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manufacturers
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carriers
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to the customs authorities
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to a case of force majeure.
Cancellation will take effect for the next unbilled installment.
2.3 Right of Withdrawal
In accordance with the Consumer Code, you have a 14-day period from the date of subscription to exercise your right of withdrawal, unless the service has begun with your agreement before the end of this period.
3. PRE-ORDERS
3.1 Definition
A pre-order is the purchase of a product not yet available in stock, reserved in advance.
Payment is made at the time of ordering.
3.2 Orders containing multiple articles
If an order contains:
shipping can be carried out when All items will be available. It is recommended to place two separate orders if you wish to receive the available items immediately. 3.3 Availability Dates Product availability or release dates are provided for informational purposes only and may be changed without notice by manufacturers or suppliers. Delays related to production, import, or logistics cannot be attributed to the company. Seller.
3.4 Pre-order Cancellation
✔ Before shipment – within the legal timeframe
In accordance with current legislation, the Customer has a period of 14 days from the order to exercise their right of withdrawal.
Any cancellation made within this period will result in a full refund.
✔ After the legal deadline and before shipment
If the cancellation request is made after the legal deadline and before shipment, the Seller may retain an amount corresponding to the actual costs incurred, including:
These fees are not a penalty but a reimbursement of the actual costs incurred.
✔ After Shipment
Once the product has been shipped, the standard right of withdrawal and return rules apply, in accordance with the Return and Refund Policy.
3.5 Limited Quantity Products
Some pre-orders may be for limited edition or limited quantity products.
The pre-order then constitutes a booking commitment between the Client and the Seller.
4. LIMITATION OF LIABILITY
Le Chat Chanceux cannot be held responsible for delays attributable to:
These delays do not constitute an automatic ground for cancellation outside of applicable legal rights.
5. CONTACT
For any request concerning a subscription or pre-order cancellation, you can contact: