Shipping policy

SHIPPING POLICY – LECHATCHANCEUX.COM

Last updated: February 1, 2026

This shipping policy applies to all orders placed on the website www.lechatchanceux.com.

1. ORDER PROCESSING

Orders are processed Monday to Friday, excluding weekends and public holidays.

Order preparation time is generally 1 to 7 business days, depending on the items and the time of year.

Saturdays, Sundays, and public holidays are not considered business days.

If an order contains several items with different delivery times, it may be shipped in one shipment.

Single shipment when all products are available.

2. DELIVERY METHODS AND TIMES – METROPOLITAN FRANCE

The indicated delivery times correspond to the average delivery times observed after dispatch:

Collection Point (Mondial Relay, Shop2Shop, Relais Colis)
3 to 6 business days

Standard Home Delivery (Colissimo)
2 to 3 business days

Express delivery (Chronopost)
1 to 2 business days

Delivery times are provided for informational purposes only and may vary depending on the carrier.

3. INTERNATIONAL DELIVERY

We deliver to several countries within the European Union and internationally.

Delivery times may vary depending on:

the destination
the carriers
any customs formalities.

For orders delivered outside the European Union:

The Customer is considered the official importer of the product.

They are responsible for:

compliance with the laws of the destination country
payment of customs duties
local taxes and any import fees.

Le Chat Chanceux cannot be held responsible for delays related to formalities customs.

4. DELIVERY ADDRESS

Delivery is made to the address provided by the Customer when placing the order.

The Customer is responsible for the accuracy of the information provided.

In the event of an incorrect address resulting in the return or reshipment of the package, additional charges may be applied to the Customer.

5. ORDER TRACKING

Once the order has been shipped, the Customer receives a shipping confirmation email containing a tracking number.

This number allows you to track the package directly on the carrier's website.

In case of an unusual delay, the Customer can contact customer service so that an investigation can be opened with the carrier.

6. RECEIPT OF PACKAGE

Upon receiving the package, it is recommended to check:

the condition of the packaging
the presence of all the items ordered.

In case of any apparent anomaly (damaged package, missing item (Missing), the Customer is invited to:

issue specific reservations with the carrier
inform customer service within 72 hours.

In accordance with Article L216-4 of the French Consumer Code, the risk of loss or damage to the product is transferred to the Customer when the Customer takes physical possession of the products.

8. PACKAGE NOT COLLECTED OR REFUSED

In case of a package:

not collected from the collection point
refused by the Customer
Returned due to incorrect address

The following fees may be deducted from the refund:

Return shipping costs charged by the carrier
Logistics costs incurred.

Redirection by the Carrier

When the carrier cannot deliver a parcel to the initially selected pickup point or locker, they may redirect it to another pickup point or offer an alternative delivery solution.

This decision rests solely with the carrier and may be due to:

a full locker;
a temporary or permanent closure of the pickup point;
a logistical constraint;
an accessibility or capacity issue.

The customer is advised to consult the tracking information provided by the carrier.

The fact that a parcel is made available at a different pickup point than the one initially selected does not constitute a breach of contract. of the Seller to its delivery obligations.

If the package is not collected within the timeframe indicated by the carrier, the provisions relating to uncollected or refused packages apply.