Refund policy
All items can be returned to lechatchanceux.com within a legal period of 14 days from receipt of the order. To do this, simply notify us of your intention to return item(s) to us as well as the reason for your return, to the following address: Retour@lechatchanceux.com. The product must be returned in its original condition and packaging, intact, in perfect condition for resale, accompanied by all possible accessories, instructions for use and documentation, and must not have been used, worn, or have suffered from deterioration, however minimal, and be in a perfect state of cleanliness. Return costs are the responsibility of the customer. lechatchanceux.com recommends that the customer carry out the shipment taking all guarantees so that the package arrives at its destination and intact (tracked Colissimo, registered delivery, additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss of the goods, etc.), the return being made at risk of the customer.
All returns must be sent to the following address:Hermès Dépôt - lechatchanceux.com
Returns Service
108 chemin de Sainte Hélène
06560 Valbonne
France
The invoice or delivery note must be attached to the package.
Any product that has been used for personal or professional purposes, worn, damaged, incomplete, washed, or whose original packaging is damaged (apart from normal opening of the packaging) will not be refunded, exchanged or returned to the sender. Any product returned within 14 days of receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Baby/child pacifiers are neither returned nor exchanged for hygiene reasons. Items purchased on sales or promotions may be subject to an exchange or voucher but cannot be refunded.
In the case of an exchange, in Metropolitan France, which is only possible for the same item but of a different color or size from the FASHION ONLY Department ( clothing), and subject to availability of the item, return shipping costs to the customer are covered by lechatchanceux.com. If the item desired in exchange is more expensive than the item returned, a balance will be payable by the customer. Otherwise, you will receive a credit for the amount of the price difference.
In the case of a refund, it will be made within 14 days, excluding shipping costs. If when ordering the customer benefited from a promotional advantage (reduced price, free shipping costs, etc.), he will be refunded at the price he actually paid or should have paid if he no longer meets the requirements. conditions to benefit from it. In the event that the sum of the items kept by the customer no longer reaches the amount allowing him to benefit from the free delivery costs, a lump sum of €4 will be deducted from the amount to be reimbursed (contribution to delivery costs). Neither customs fees nor the actual shipping costs of the first shipment will be refunded, even if these were initially offered.
In the event of withdrawal of your order, the simple return of your order without declaration or the refusal to take delivery to your home or to a relay point is not sufficient to express your desire to withdraw. If you wish to exercise your right of withdrawal, you must complete the withdrawal form available by sending us a request by email to Retour@lechatchanceux.com. In the event of exercising the right of withdrawal, lechatchanceux.com is required to reimburse the sums paid by the customer, free of charge. , excluding shipping and return costs. Reimbursement is due within a maximum of 14 days.
If the package is not collected from the relay point within the allotted time, the refund will be made upon the complete return of the order. Refusal to take delivery at home or at a relay point is not sufficient to express your desire to withdraw. If you wish to exercise your right of withdrawal, you must complete the withdrawal form available by sending us a request by email to Retour@lechatchanceux.com. In the event of exercising the right of withdrawal, lechatchanceux.com is required to reimburse the sums paid by the customer, free of charge. , with the exception of shipping and return costs (the return of an uncollected package may be billable for a flat rate of €4) . In the event that the customer has benefited from the free delivery costs, a lump sum of €4 will be deducted from the amount to be reimbursed (contribution to the costs Delivery).
In the event that the customer does not collect their package from a relay point during the period of availability of the latter, and in the event of an order cancellation, a lump sum of €4 will be deducted from the amount to be refunded (contribution to return costs). The refund is due within a maximum period of 14 days.