Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE (GTC) – LECHATCHANCEUX.COM

Last updated: March 9, 2026

These General Terms and Conditions of Sale (GTC) govern sales made on the website www.lechatchanceux.com leading-none">.

1. IDENTITY OF THE SELLER

The site www.lechatchanceux.com is operated by:

HERMES DEPOT
Simplified Joint Stock Company (SAS)
Share capital: €1,500

RCS Grasse: 811 560 077
Intra-community VAT: FR31 811560077

Head office:
108 Chemin de Sainte-Hélène
06560 Valbonne – France

Email: contact@lechatchanceux.com

Hereinafter referred to as “the Seller”.

PART I – B2C T&Cs (CONSUMERS)

2. SCOPE

These Terms and Conditions apply to all sales concluded via the website lechatchanceux.com.

Any order implies unreserved acceptance of these Terms and Conditions.

These conditions apply only to consumers acting for non-professional purposes.

3. PRODUCTS

The products offered for sale are those displayed on the website at the time of ordering.

The Le Chat Chanceux shop offers, among other things:

  • Maneki Neko (Japanese lucky cat) figurines

  • Decorative objects

  • Accessories and items inspired by Japanese and Asian culture.

Photographs and illustrations are provided for illustrative purposes only and may differ slightly from the actual product.

3.1 Product Information

The products offered on the The website may exhibit slight variations, particularly due to:

  • screen display settings

  • manufacturing differences

  • the materials used.

Products are offered subject to availability.

In the event of unavailability after ordering, the Customer will be informed as soon as possible and may choose:

  • a refund

  • an equivalent product

  • cancellation of the order.

5. PRICE

Prices are shown in euros including VAT.

Delivery costs are shown before order confirmation.

In the event of a clear pricing error (technical error or abnormal display), the Seller reserves the right to cancel the order.

6. ORDER

The order becomes final after:

  • Validation of the shopping cart

  • Acceptance of the Terms and Conditions

  • Confirmation of the payment.

The Seller reserves the right to refuse or cancel any order in the event of:

  • suspicion of fraud

  • a prior dispute with the Customer

  • payment incident.

7. PAYMENT

Payments are secure and can be made via:

  • Shopify Payments

  • Stripe

  • In the event of an unjustified dispute regarding a payment with a bank or payment provider when the order has been delivered or fulfilled in accordance with these Terms and Conditions, the Seller reserves the right:

    • to contest the procedure

    • to suspend the Customer account

    • to initiate all necessary procedures to recover the sums owed.

      • 8. FRAUD PREVENTION

      The Seller reserves the right to conduct security checks to prevent fraud.

      In this context, certain orders may be subject to:

      • identity verification

      • a request for supporting document

      • of manual validation.

      Refusal to provide the requested information may result in the cancellation of the order.

      9. DELIVERY

      Orders are generally prepared within 1 to 7 business days.

      Delivery times vary depending on the carrier chosen.

      Delivery times are provided for informational purposes only.

      Delivery will take place within a maximum of 30 days, in accordance with the law.

      9.1 Lost or Damaged

      In the event of loss or damage to a package during transport, an investigation will be opened with the carrier.

      Investigation times may vary depending on the carrier and can take up to 30 days.

      The Seller undertakes to assist the Customer in their efforts to find an appropriate solution (replacement or refund when the loss is confirmed).

      9.2 Package Redirection by the Carrier

      When the carrier cannot deliver the package to the collection point, locker, or delivery location initially selected by the Customer, particularly due to capacity issues,

      In the event of a locker closure, temporary or permanent closure of the collection point, logistical constraints, accessibility issues, or any other circumstance beyond the Seller's control, the carrier may redirect the parcel to another collection point or offer an alternative delivery solution.

      This redirection is solely at the carrier's discretion and does not constitute a failure to fulfill the order by the Seller.

      If the parcel is not collected from the alternative collection point or according to the solution offered by the carrier, the provisions relating to unclaimed or refused parcels remain applicable.

      10. INTERNATIONAL DELIVERY

      For deliveries outside the European Union:

      The Customer is considered the official importer of the product.

      They are responsible for:

      • customs duties

      • local taxes

      • import formalities.

      11. TRANSFER OF RISK

      In accordance with Article L216-4 of the French Consumer Code, the risk is transferred to the Customer when they take physical possession of the product.

      12. RIGHT OF WITHDRAWAL

      In accordance with the law, the Customer has a period of 14 days from receipt to exercise their right of withdrawal.

      The request must be sent to:

      📧 contact@lechatchanceux.com

      Products must be returned:

      • in their original condition

      • unused

      • with all original packaging.

      Return shipping costs are the responsibility of the Customer unless the Seller is at fault.

      12.1 Prevention of Abusive returns

      The right of withdrawal can only be exercised to allow the Customer to verify the nature and characteristics of the product.

      Any return showing:

      • signs of use

      • an incomplete product

      • severely damaged packaging

      • missing accessories

      may result in:

      • a discount proportional to the product's depreciation

      • or a refusal of reimbursement if the product has become unsuitable for resale.

      13. REFUND

      In the event of a valid return, the refund will be issued within a maximum of 14 days.

      The refund may be delayed until the returned product is received.

      The refund will be issued via the same payment method used for the original order.

      14. PACKAGE NOT COLLECTED OR REFUSED

      In case of package:

      • refused

      • not collected from the collection point

      • Returned due to incorrect address

      A refund may be issued after deduction of return shipping and handling costs incurred.

      14.1 Unclaimed or Refused Packages

      If the package is refused by the Customer or not collected within the allotted time from the carrier, the selected collection point, or the selected locker, the package will be returned to the Seller.

      After the package has been successfully returned, a refund may be issued, after deduction of:

      • Return shipping costs charged by the carrier;
      • Reshipping costs, if applicable committed;
      • logistics costs related to processing the return;
      • any penalties or storage fees charged by the carrier.

      Initial delivery charges are non-refundable when delivery has been successfully completed and the package has been presented at the address provided or the collection point selected by the Customer.

      The Customer remains responsible for the accuracy of the delivery information provided when placing the order. Any error in address, recipient identity, or contact information that prevents delivery may result in the Seller deducting the actual costs incurred from the refunded amount.

      This provision applies without prejudice to the consumer's legal rights as provided for in the Consumer Code.

      15. LEGAL GUARANTEES

      The products benefit from:

      • the legal guarantee of conformity (2 years)

      • the guarantee against defects hidden.

      These guarantees apply in accordance with French law.

      16. LIABILITY

      The Seller shall not be held liable:

      • for misuse of the product

      • for a case of force majeure

      • All content on the website The Lucky Cat (text, images, logo, design) is protected by intellectual property law.

        Any reproduction without authorization is prohibited.

        18. PERSONAL DATA

        Personal data is processed in accordance with the GDPR.

        The information collected is used solely to:

        • process orders

        • improve the experience user

        • Manage customer service.

        For more information, see the Privacy Policy.

        19. SUBSCRIPTIONS AND PRE-ORDERS

        Some products may be offered for pre-order.

        A pre-order is the purchase of a product that is not yet in stock.

        Availability dates are provided for informational purposes only.

        The Customer may cancel their pre-order within the legal period of 14 days.

        20. MEDIATION

        In the event of a dispute, the Customer may use a mediator free of charge:

        CM2C – Consumer Mediation Center of Justice Conciliators
        https://www.cm2c.net

        European dispute resolution platform:
        https://ec.europa.eu/consumers/odr

        21. APPLICABLE LAW

        These Terms and Conditions are governed by French law.

        In the event of a dispute, the competent courts will be those of the jurisdiction where the Seller's registered office is located.

        PART II – B2B Terms and Conditions (PROFESSIONALS)

        Article 1 – Scope

        Article 5 – Late Payments

        Late payment penalties: ECB rate + 10 points.

        Fixed compensation for recovery costs: €40.

        Article 6 – Delivery and Transfer of Risks

        Risks are transferred upon delivery to the carrier.

        Article 7 – Claims

        All claims must be made within 48 hours of receipt.

        Article 10 – Jurisdiction

        Any dispute shall fall under the jurisdiction of the Commercial Court of the district where the Seller's registered office is located.